At Nattivo Collection Hotel, the comfort and tranquility of our guests are our priority. In this section, we will answer your most frequently asked questions about your arrival, our facilities, and booking conditions. If you have any special requests, our reception team will be happy to assist you.
How to get to the Nattivo Collection Hotel from the airport?
The Nattivo Collection Hotel is located in the center of San Andrés Islands, just 3 minutes from the nearest beaches. From the Gustavo Rojas Pinilla International Airport, you can take a taxi that will take you to the hotel in approximately 10-15 minutes. You can also request private transport service; check rates and availability with our service team.
Is the hotel close to the beaches and other tourist attractions?
Yes, we are just a 3-minute walk from the beach, which allows for quick access to the crystal-clear waters and white sands of the Colombian Caribbean. Additionally, we can help you coordinate tours and activities so you can explore the best of San Andrés and its surroundings.
How can I make a reservation at Nattivo Collection Hotel?
You can easily book through our official website by selecting the dates and room type. You can also contact us by phone or email at reservas@nattivocollectionhotel.com for personalized assistance, especially if you are looking for quotes for groups or events.
What is the cancellation policy?
The cancellation policy depends on the selected rate:
Flexi Rate: Cancellation or modification up to 48 hours before check-in without penalty. Modifications valid for up to 1 year subject to availability. 20% penalty in case of cancellation.
Semi Flexi Rate: Cancellation or modification up to 7 days (low season) or 14 days (high season) before check-in. Modifications valid for up to 1 year subject to availability. 20% penalty in case of cancellation.
What is the No Show policy?
In case of a no-show on the day of check-in, 20% of the total booking value will be charged as a penalty.
What is the policy for early departure?
If you decide to check out before the date stipulated in the reservation, a penalty of 20% of the total stay will be applied.
What services does Nattivo Collection Hotel offer?
At Nattivo Collection Hotel we offer:
· 99 comfortable and well-equipped rooms · 4 restaurants (3 currently open) · Swimming pool and sun terrace · Event hall, gym and jacuzzi · Free Wi-Fi in all areas
Does the hotel accept pets?
Currently, pets are not allowed at Nattivo Collection Hotel.
What activities can I do in San Andrés?
San Andrés offers a wide variety of activities: from enjoying the famous crystal-clear beaches, practicing water sports such as snorkeling and paddleboarding, to exploring the local culture and its colorful markets. Our team can help you organize tours and experiences to make the most of your visit.
Does the hotel organize tours or activities?
Although we do not organize tours directly, our team is available to advise you and help you book excursions and activities that will allow you to discover the best of the island.
Does the room rate include taxes?
Yes, the prices shown on our platform include applicable taxes. For more details, you can consult directly with our reservations team.
What are the available payment methods?
We accept payments by credit and debit cards, bank transfers, and cash payments. To guarantee the reservation, we request an advance payment:
For Flexi rate: advance payment of the 1st day of the reservation For Semi Flexi rate: 100% advance payment of the reservation
Do I need to be vaccinated against yellow fever to travel to Colombia?
The yellow fever vaccine is not required to enter Colombia's main cities. However, if you are a foreign national and plan to visit natural areas such as Tayrona Park, the Amazon, the Sierra Nevada, or jungle regions, it is mandatory to present an international yellow fever vaccination certificate. This measure is intended to protect your health in at-risk areas and should not be a cause for concern. The vaccine is safe, valid for life, and it is recommended to receive it at least 10 days before your trip. If you have questions about whether your itinerary includes any of these zones, we will be happy to guide you.
How to get to the Nattivo Collection Hotel from the airport? 
